EZ8 Casino Privacy Policy – Data Protection for Malaysian Players

EZ8 Casino is an online casino platform operating for the Malaysian market. We understand that your trust depends not only on the security of our games and finances, but also on how we handle the personal information you entrust to us when registering and using this platform.

This Privacy Policy applies to all EZ8 Casino users and members, including individuals who browse our website without registering, individuals who sign up as new members, and existing members who use any EZ8 Casino service — including live casino, slots, table games, Sports Betting such as Liga Super Malaysia, EPL and badminton, as well as all financial transactions via e-wallet and FPX.

We act as the responsible data controller for the personal information you provide to us. This means we determine the purpose and manner in which your data is processed, and we are accountable for ensuring it is handled in a safe, lawful, and transparent way.

EZ8 Casino collects only the data necessary to provide our services safely and effectively. We do not collect more information than is needed. The following are the categories of data we collect:

Registration and identity data:

• Full name as shown on your MyKad or official identification document
• Date of birth for age verification purposes (18 years and above)
• Active email address for account communication and verification
• Malaysian mobile number for OTP and support communications
• Username and password chosen during registration (passwords are stored in hashed form)

Identity verification data (KYC):

• Copy of MyKad (front and back) or Malaysian passport
• Recent bank statement or utility bill as proof of address
• Proof of ownership of the payment method used, if required

Financial and transaction data:

• Deposit and withdrawal records including amounts, dates, times, and payment methods used (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX)
• Betting and gaming history
• Account balance and claimed bonus records

Usage and technical data:

• Your device's IP address at the time of accessing the platform
• Device type, operating system, and web browser used
• Login and logout session records
• Cookie data and related tracking technologies (see Section 7)

EZ8 Casino uses your personal data for legitimate and specific purposes only. We do not process your data for unrelated purposes without your consent. The following are the primary purposes for which your data is used:

• Providing services: Managing your account, processing deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, and FPX, and enabling access to all games and features on the EZ8 Casino platform.
• Identity verification: Verifying that you meet the age requirement (18+) and confirming your identity to comply with industry KYC requirements.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, multi-account usage, and any violations of our Terms & Conditions.
• Service communications: To send important account notifications, transaction confirmations, security updates, and changes to our terms or policies.
• Customer support: Enables our Malay-speaking support team to assist you effectively when you contact us via live chat or email.
• Marketing (with consent): Sending you information about EZ8 Casino promotions, bonuses, and the latest offers, provided you have consented to receive marketing communications. You may opt out at any time.
• Platform improvements: Analysing usage data in aggregate (not at an individual level) to understand usage patterns and improve the user experience at EZ8 Casino.
• Legal compliance: To fulfil applicable legal obligations, including the retention of financial records as required by Malaysian law.

EZ8 Casino does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share your data with the following parties, solely to deliver our services:

• Payment service providers: Payment gateways and e-wallet providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX require certain information to process your financial transactions. Such sharing is kept to the minimum necessary and is governed by strict confidentiality agreements.
• Game providers: Game software providers such as Evolution Gaming and Pragmatic Play may receive the technical data necessary to allow you to play on their platforms via EZ8 Casino. Data shared is kept to a minimum and is governed by data protection agreements.
• Technical service providers: Companies that help operate EZ8 Casino's technical infrastructure — such as cloud computing services and security monitoring — may have limited access to data for technical purposes only.
• Legal authorities: EZ8 Casino will disclose personal data to authorities only when required by applicable Malaysian law, a court order, or a legitimate official investigation.

EZ8 Casino continuously invests in security infrastructure to protect the personal and financial data of all our members. Below are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and EZ8 Casino's servers are encrypted using TLS/SSL protocol with a 256-bit key — the highest standard used in the banking and financial industry.
• Multi-layered firewall: The EZ8 Casino server infrastructure is protected by multiple layers of firewalls that monitor and filter incoming and outgoing traffic in real time.
• Strict access controls: Only staff with a legitimate business need are permitted to access member data. All access requires multi-factor authentication and is recorded in an audit log.
• 24/7 monitoring: Security monitoring systems operate around the clock to detect any unauthorised access attempts, intrusions, or suspicious activity.
• Secure backups: Data is backed up regularly to secure locations to ensure service continuity and data recovery in the event of a technical incident.
• Regular security testing: EZ8 Casino conducts regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.

While we take all reasonable steps to protect your data, no system can guarantee absolute security against all cyber threats. In the event of a data breach affecting your personal information, EZ8 Casino will notify you within the required timeframe and take appropriate steps to mitigate the impact.

As an EZ8 Casino member, you have several important rights regarding your personal data. EZ8 Casino respects these rights and provides straightforward channels for you to exercise them. Your rights are as follows:

• Right to access: You may request a copy of the personal data EZ8 Casino holds about you at any time.
• Right to rectify: If any of your information is inaccurate or out of date, you may request a correction. You can also update basic details such as your email address and phone number directly from your account settings.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. However, we may not be able to fulfil such requests in full if we are legally required to retain certain records.
• Right to withdraw consent: If you have given consent to receive marketing communications, you may withdraw that consent at any time by using the unsubscribe link in any email or by contacting our support team.
• Right to object to processing: Under certain circumstances, you may object to the processing of your personal data for specific purposes.

To exercise any of the rights above, please contact EZ8 Casino by email at support@ez8casino.com or via 24/7 live chat. We will process your request within a reasonable timeframe, typically within 30 calendar days.

EZ8 Casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.

Types of cookies we use:

• Essential cookies: These cookies are required for the platform to function properly. They enable you to log in, navigate the platform, and use core features. Without them, our services cannot function. This type of cookie cannot be disabled.
• Performance cookies: Used to gather information on how visitors use our platform — for example, which pages are visited most frequently and whether users encounter error messages. This data is used in aggregate form and does not identify any individual specifically.
• Functional cookies: Allows the platform to remember your preferences such as language and other settings, providing a more personalised experience.
• Analytics cookies: Helps us understand how members interact with the EZ8 Casino platform so we can make meaningful improvements.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the EZ8 Casino platform. For more information on how to manage cookies, refer to your web browser's help section.

EZ8 Casino retains your personal data only for as long as it is necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. The following is a general guide to our data retention periods:

• Active account data: Retained for as long as your EZ8 Casino account remains active.
• Closed account data: Following account closure, your personal data will be retained for the period required by applicable law, typically between 5 to 7 years for financial records, before being securely deleted or anonymised.
• Financial transaction records: Records of deposits, withdrawals, and wagering are retained in accordance with applicable financial and tax legislation in Malaysia.
• KYC data: Identity verification documents are retained for the period required to comply with industry KYC requirements.
• Support communication logs: Customer support conversation records are retained for a reasonable period for quality control and historical reference purposes.

Once data is no longer required, it will be securely deleted or anonymised so that it can no longer be linked back to you.

EZ8 Casino reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via your registered email or an in-platform notification on EZ8 Casino at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the current version of the Privacy Policy in effect. We encourage you to review this page periodically so you stay informed about how we protect your information.

Continued use of the EZ8 Casino platform after an updated Privacy Policy takes effect will be considered your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by EZ8 Casino, please reach out to us through the following channels:

• Email: support@ez8casino.com – for written enquiries regarding privacy and personal data
• Live Chat: Available 24 hours a day, 7 days a week, directly from the EZ8 Casino platform
• Support language: Bahasa Melayu & English

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as data access or data deletion, the full process may take up to 30 calendar days.